New mobile phone technology to increase police officer visibility in Greater Glasgow
Officers in Greater Glasgow are now using mobile devices as part of their operational duties which will allow them to spend more time within communities.
The addition of the devices enables officers to deal with incidents, engage with members of the public, support victims and focus on crime prevention.
Previously, officers would have to return to their station to record details of an incident on the appropriate systems and complete paperwork. However, the addition of the Samsung Note 9 devices mean that officers are able to connect to police systems whilst working remotely.
The mobile devices also enable officers to carry out checks and file crime reports. Officers can also type statements directly on to the device through its digital notebook function Pronto which obtains an electronic signature from victims and witnesses.
Chief Superintendent Hazel Hendren, divisional commander for Greater Glasgow, said: “The addition of mobile devices is a great benefit to our officers and the communities of Greater Glasgow.
“Officers are able to spend more time on patrol as well as increasing their visibility, engagement and accessibility to members of the public. Mobile Working also brings increased efficiency because officers no longer have to return to police stations to complete administrative tasks or file crime reports.
“Members of the public may see officers working from their devices in a public place or at an incident – this is part of their operational duties and means they can be more visible within the communities they serve.”
Susan Deacon, chair of the Scottish Police Authority (SPA) said: “This is a really important and much needed step forward. The introduction of mobile working will bring real benefits to the police and the public and will make the police service more responsive, visible and efficient.
“Continued investment in technology is vital to ensure that policing in Scotland keeps pace with changing needs and demands. Communities across Scotland will be better protected as a result of these changes.”
Sean O’Brien, BT’s Client Director for Police Scotland, said: “We’re pleased to be leading this project, bringing in our EE mobile network – the largest 4G network in the UK – and our unrivalled resources to help Police Scotland transform the way they work.
“By helping our customers take advantage of BT’s investments in innovations and networking, including our 5G network which went live in May in Scotland, we’ll see opportunities we couldn’t imagine ten years ago come into our lives.”
Fergus Mayne, country manager, UK & Ireland at Motorola Solutions, said: “The Pronto mobile application replaces the paper notebook and modernises police workflows by giving them access to databases and tools on their mobile device while on the beat. It allows police officers to save time doing paperwork back at the station and instead spend more time in their communities.
“We’re extremely proud to see Pronto rolled out in Glasgow. It is a world-leading mobile solution for the police, and it will now support frontline officers in the city on a daily basis.”
“We are pleased to be a longstanding partner for Police Scotland and to be able to support them in their use and adoption of mobile police technology.”
The £21 million Mobile Working Project which was part funded by the Scottish Government’s capital budget allocation will see approximately 10,000 of Police Scotland’s uniformed officers issued with mobile devices by spring 2020.
The devices will be further enhanced over time with the addition of future policing applications, including national systems as they become available.
Last year, Police Scotland produced a business case for a major investment in digital, data and ICT over 10 years to modernise the service. The proposed investment would also generate savings and public service improvements for the wider criminal justice system.